Return Policy

At Julinen we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we offer a hassle-free return policy.

Timeframe for Returns:

You have a 30-day period, starting from the date of delivery, to request a return for any item you've purchased from us. This timeframe allows you to thoroughly evaluate your purchase and decide if it meets your expectations.

Return Options: We offer two flexible options for returns:

  1. Replacement of Goods: If the item you received is damaged, defective, or does not meet your expectations in any way, you can request a replacement of the same item. We will promptly process your request and ship a replacement to you at no additional cost.
  2. Monetary Compensation: If you prefer not to receive a replacement, we offer the option of monetary compensation. In this case, we will refund the full purchase price of the item, excluding any shipping charges, to your original payment method.

Return Shipping Responsibility:

It's important to note that the return shipping fee is the responsibility of the buyer. When returning an item, please ensure that it is securely packaged to prevent any damage during transit. We recommend using a trackable shipping method to ensure the safe return of the item.

How to Initiate a Return: Initiating a return with us is a straightforward process. Here are the steps to follow:

  1. Contact our dedicated customer support team via email - info@julinen.com or site form, to inform them of your intention to return an item. Please provide your order number, the name of the item you wish to return, and the reason for the return.
  2. Our customer support team will guide you through the return process, providing you with a return authorization.
  3. Carefully package the item, including all original accessories and packaging materials.
  4. Ship the package to the return address provided by our customer support team. Please remember that the return shipping fee is customer responsibility.

Contact Us: If you have any questions, concerns, or require assistance with a return, please don't hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience with Julinen as pleasant as possible.

Thank you for choosing us for your linen textile needs. We greatly value your trust in our products and service.